Our Exchange Policy only applies to pieces not found unfit for Customer’s use owing to our negligence or oversight i.e where measurements or specifications were followed. Please note that this does not include design or aesthetics as we do not imitate designs by other Creatives. And where design is ours, we do not promise 100 percent resemblance as no two Couture pieces are the same.
We however promise our highest standards per time.
Such complaint shall be made known to the Company within 24 hours of receiving the item and shall be returned to the Company within 7 days for the claim to be valid. Where customers have worn the headpiece for the event the claim for Exchange is defeated.
In the event of a valid claim, we will be glad to make an Exchange by making ready for pick up or delivery a new piece of the same design and color with the corrections within 2 weeks of receiving the piece (s) (subject to the number of pieces involved). Be assured such complaints will be accorded top priority.
This Exchange policy does not cover delivery fees. In the event that the Customer is not available to pick up the item, delivery fees shall be on the customer.